Store Policy
Customer Care
At Preserved Elegance, our commitment to your satisfaction extends beyond the beauty of our preserved flowers. Our Customer Care team is here to provide you with exceptional service and assistance throughout your entire journey with us. Whether you have questions about our products, need help with an order, or require any other support, we're dedicated to ensuring your experience is seamless and enjoyable.
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How Can We Assist You?
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1. Order Assistance: If you need help placing an order, modifying an existing order, or have any questions about our product offerings, our team is ready to assist you. Contact us at [sales@preservedelegance.com] or [336-993-1008].
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2. Product Information: Unsure about which preserved flowers would suit your occasion best? Our knowledgeable team can provide detailed information about our products, helping you make an informed decision.
3. Tracking and Delivery: Wondering about the status of your order? We can provide real-time updates on the shipping and delivery of your preserved flowers.
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4. Return and Refund Queries: If you need to initiate a return or have questions about our return policy, feel free to reach out or visit our Shipping and Returns Policy page . We're here to ensure your satisfaction with every purchase.
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Your satisfaction is our priority at Preserved Elegance. Let us take care of all your preserved flower needs, and we'll ensure your experience is as delightful as the blossoms we provide.
Privacy & Safety
Effective Date: January 31, 2024
Preserved Elegance is committed to safeguarding the privacy of our customers and visitors. This Privacy Policy outlines the information we collect, how we use it, and the choices you have regarding your personal information. By accessing our website or using our services, you consent to the terms outlined in this policy.
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1. Information We Collect:
a. Personal Information:
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Contact Information: Name, address, email, phone number.
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Payment Information: Credit card details (we do not store payment information on our servers).
b. Non-Personal Information:
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Device Information: IP address, browser type, device type, and other technical details.
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Usage Information: Pages visited, time spent on the site, and other usage patterns.
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2. How We Use Your Information:
a. Order Processing: To fulfill and process orders, including shipping, delivery, and payment processing.
b. Customer Support: To provide assistance and respond to inquiries, feedback, or concerns.
c. Personalization: To enhance your experience and tailor our offerings based on your preferences.
d. Marketing: With your consent, to send promotional materials, newsletters, and updates about our products and services.
e. Analytics: To analyze website usage, improve our content, and optimize our services.
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3. Information Sharing:
a. We do not sell, trade, or rent your personal information to third parties.
b. Your information may be shared with trusted service providers for order fulfillment, payment processing, and marketing purposes. These providers are bound by confidentiality agreements.
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4. Data Security:
a. Preserved Elegance employs industry-standard security measures to protect your personal information.
b. We use Secure Socket Layer (SSL) encryption to secure data transmission.
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5. Cookies and Tracking:
a. We use cookies to enhance user experience and collect non-personal information.
b. You may adjust your browser settings to refuse cookies, but certain features of the website may be limited.
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6. Your Choices:
a. You can opt-out of receiving marketing communications at any time.
b. You may request access, correction, or deletion of your personal information by contacting us.
7. Children's Privacy:
Our services are not intended for individuals under the age of 13. We do not knowingly collect or maintain information from children.
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8. Changes to this Policy:
We reserve the right to update or modify this Privacy Policy. The latest version will be posted on our website with the effective date.
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9. Contact Us:
If you have questions or concerns about our Privacy Policy, please contact us at sales@preservedelegance.com
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Payment Methods
- Credit / Debit Cards
- PAYPAL