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At Preserved Elegance, we strive to provide you with the highest quality preserved flowers to enhance your moments of joy. In the event that you are not completely satisfied with your purchase, we have implemented a straightforward return policy to ensure your satisfaction.

Valid Reasons for Return:

  1. Damaged Product

  2. Wrong Item or Color

  3. Product Does Not Meet Customer Expectations

  4. Product Arrived past 48 hours of expected date

Return Process:

  1. Contact us at sales@preservedelegance.com with the reason for your return, your order number, and any relevant details.

  2. Upon approval, we will provide you with a prepaid shipping label for your return.

  3. Carefully package the item and ensure it is shipped within 10-12 business days upon receiving the initial shipment

Return Address:

Preserved Elegance 

1501 Old Greensboro Rd.

Kernersville NC 27284

Refund Process: Once we receive the returned item, we will inspect it to ensure it meets the return criteria. Upon verification, we will initiate a full refund to the credit card used for the purchase.

Please note that the refund process may take some time, and the duration may vary based on your financial institution.

If you have any further questions or concerns regarding our return policy, feel free to reach out to our customer service team at sales@preservedelegance.com

Return Policy

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